Returns, Refunds, and Exchanges
Every Grayl is accompanied by a ten (10) year warranty covering workmanship and materials and we stand behind everything we sell.
To be eligible for a hassle-free return on Grayl.ca, you must provide proof of purchase (your order number is sufficient).
We stand behind everything we sell. If you're not satisfied, you may return your purchase for replacement or refund within one year (365 days) of purchase.
To initiate a return, please click here to access the Return Portal
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Purchased from Authorized Retailers
If you purchased from a GRAYL retailer, please return your items to the original place of purchase. If, for any reason, they are unwilling to accept your return, please contact us.